Accel Auto & Transmission Repair Privacy Policy

Effective Date:September 1st, 2026

Welcome to Accel Auto & Transmission Repair. We operate the website located at https://accelautorepair.org and are located at 1049 Washington Ave., Holland, Michigan 49423, in Allegan County. We respect the privacy of our customers and website visitors. This Privacy Policy explains the types of information we may collect, how we collect and use that information, when it may be disclosed to others, and the choices and rights that may be available to you.

Depending on how you interact with our website and services, we may collect the following categories of information:

• Personal Identifiers: Information such as your name, email address, telephone number, and mailing address when you contact us, request an estimate, schedule an appointment, submit a form, or otherwise communicate with us.
• Vehicle Information: Information such as vehicle year, make, model, mileage, license plate number, VIN, and details regarding vehicle symptoms, service needs, or repair history that you choose to provide.
• Commercial Information: Information relating to services or products requested, considered, scheduled, or purchased from us.
• Internet and Electronic Network Activity: Information such as IP address, browser type, device type, operating system, referring website, pages viewed, links clicked, and other information about how you interact with our website.
• Approximate Location Information: General location information that may be derived from your IP address or device to help provide relevant content and services.
• Communications: Information contained in emails, text messages, telephone inquiries, online forms, reviews, or other communications you send to us.

We may collect information in the following ways:

• Information You Provide: We collect information you voluntarily provide when you submit forms, request an estimate, schedule an appointment, contact us, apply for employment, communicate by telephone or text message, or otherwise interact with our business.
• Information Collected Automatically: We and our service providers may use cookies, pixels, tags, web beacons, analytics technologies, and similar tools to collect information about website usage and performance.
• Third-Party Services: Information may also be collected when you interact with third-party tools integrated into our website, such as appointment scheduling systems, communication platforms, financing applications, analytics services, advertising technologies, or other service providers.

We may use information we collect for legitimate business purposes, including:

• Providing automotive repair, maintenance, diagnostic, and related services.
• Responding to inquiries, estimate requests, appointment requests, and customer service questions.
• Scheduling appointments and communicating about your vehicle or requested services.
• Processing transactions and maintaining customer and vehicle service records.
• Sending service reminders, follow-up communications, or promotional communications where permitted by law and consistent with your communication preferences.
• Operating, maintaining, securing, troubleshooting, and improving our website and services.
• Measuring website traffic, advertising performance, and the effectiveness of marketing campaigns.
• Detecting, preventing, and addressing fraud, misuse, security incidents, technical problems, or other harmful activity.
• Complying with applicable legal, regulatory, accounting, and business obligations.

We do not sell personal information for monetary consideration. We may disclose information to third parties when reasonably necessary to operate our business, provide services, measure website performance, conduct advertising, or comply with legal obligations. Depending on applicable privacy law, certain disclosures involving advertising or analytics technologies may be considered a "sale," "sharing," or use for targeted or cross-context behavioral advertising even when no money is exchanged.

• Service Providers: We may provide information to companies that perform services on our behalf, including website hosting, appointment scheduling, payment processing, customer communications, email delivery, analytics, advertising, data storage, and other business-support services.
• Advertising and Analytics Providers: We may use advertising and analytics platforms that collect information about website activity to help us understand website usage, measure advertising performance, and deliver or measure relevant advertising.
• Business and Legal Purposes: We may disclose information when reasonably necessary to comply with applicable law, legal process, court order, subpoena, governmental request, or to protect the rights, safety, security, and property of Accel Auto & Transmission Repair, our customers, or others.
• Business Transfers: Information may be transferred as part of a merger, sale, acquisition, financing, reorganization, or transfer of all or part of our business or assets, subject to applicable law.

SMS / Text Messaging Privacy: Mobile telephone numbers, text messaging opt-in information, and consent collected for SMS communications will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Message frequency may vary. Message and data rates may apply. You may opt out of text communications by replying STOP, where applicable.

Our website may use cookies and similar technologies to operate website features, remember preferences, measure traffic, analyze website performance, and support advertising. These technologies may be provided by us or by third parties.

We may use services such as Google Analytics, Google Ads, Meta advertising technologies, and similar platforms to understand how visitors use our website, measure advertising effectiveness, and help deliver advertising that may be relevant to users.

Our website may also integrate with third-party platforms that provide online appointment scheduling, customer communication tools, digital vehicle inspections, live chat, financing applications, marketing automation, or other services. When you interact with these tools, information you submit may be collected and processed directly by those providers according to their own privacy policies and terms.

You may be able to manage cookies and targeted advertising through browser settings, device settings, our website privacy controls where available, and the following industry resources:

• United States: Visit the Network Advertising Initiative Opt-Out Page or the Digital Advertising Alliance Consumer Choice Page.
• Canada: Visit the Digital Advertising Alliance of Canada Opt-Out Page.
• Google: You may manage Google advertising preferences through Google's advertising settings or install the Google Analytics Opt-Out Browser Add-on.

Depending on your state of residence and whether an applicable privacy law applies to our business or processing activities, you may have certain rights regarding your personal information. These rights may include:

• Requesting access to personal information we maintain about you.
• Requesting correction of inaccurate personal information.
• Requesting deletion of certain personal information, subject to applicable exceptions and record-retention requirements.
• Requesting information about categories of personal information collected, used, or disclosed.
• Opting out of certain uses or disclosures of personal information for targeted or cross-context behavioral advertising, where applicable.
• Opting out of the sale of personal information, where applicable.
• Exercising applicable privacy rights without unlawful discrimination.

Accel Auto & Transmission Repair does not sell personal information for monetary consideration. To the extent our use of advertising or analytics technologies is considered a "sale" or "sharing" of personal information under an applicable state privacy law, eligible consumers may have the right to opt out.

Global Privacy Control and Opt-Out Preference Signals: Where required by applicable law, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of qualifying sales or sharing associated with that browser or device.

Do Not Track: Some browsers offer a "Do Not Track" setting. Because there is no universally accepted standard governing Do Not Track signals, our website may not respond to traditional DNT signals. This is separate from legally recognized opt-out preference signals where applicable.

California Shine the Light: California residents may have rights regarding certain disclosures of personal information to third parties for their own direct marketing purposes. We do not provide personal information to third parties for their own direct marketing purposes in exchange for monetary consideration.

To the extent Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) or applicable provincial privacy laws, apply to our processing of personal information, we will handle that information in accordance with applicable requirements.

• Consent: We seek meaningful consent for the collection, use, and disclosure of personal information where consent is required by law. The appropriate form of consent may depend on the sensitivity of the information and the circumstances in which it is collected or used.
• Access and Correction: Subject to applicable exceptions, individuals may request access to personal information we maintain about them and request correction of information that is inaccurate or incomplete.
• Withdrawal of Consent: Where processing is based on consent, you may be able to withdraw that consent, subject to legal or contractual restrictions and reasonable notice.
• Electronic Marketing: Where required, we obtain appropriate consent before sending commercial electronic messages and provide mechanisms for recipients to unsubscribe.
• Cross-Border Processing: Personal information may be processed or stored by service providers located in the United States or other jurisdictions. When information is processed outside your jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or governmental authorities as permitted by applicable law.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate automotive service and warranty records, comply with legal and accounting obligations, resolve disputes, enforce agreements, and support legitimate business needs.

Our website and automotive services are intended for a general adult audience and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If we learn that personal information from a child has been collected improperly, we will take reasonable steps to delete or otherwise handle that information as required by law.

Our website may contain links to websites, applications, or services operated by third parties. Accel Auto & Transmission Repair is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of any third-party service you use.

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or legal requirements. When changes are made, the updated policy will be posted on this page and the Effective Date will be revised. We encourage you to review this page periodically for updates.

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact Accel Auto & Transmission Repair:

• Business Name: Accel Auto & Transmission Repair
• Mailing Address: 1049 Washington Ave., Holland, Michigan 49423
• County: Allegan County
• Email Address: info@accelautorepair.com
• Phone Number:616 395 1900